FREE SHIPPING ON ALL ORDERS OVER R500.00

F.A.Q.

Shipping

Free shipping on orders over R700. Orders are dispatched within 48 hours of receiving the order. Due to Covid-19, some shipping times might be delayed.

Shipping prices inclusive of VAT:

Local Overnight – Central Johannesburg and Pretoria R 90
Domestic Airfreight – Major centres R 110
Domestic Airfreight – Outlying centres R 175

Important note from our courier service:

The biggest cause of failed deliveries is incomplete address.
Ensure you provide full address details including postal code.
If delivery is to a business building, ensure you specify the department or room number.
Provide any special instructions the driver may need to follow at security/gate etc.

Returns

If you are unhappy with your purchase, you have 30 days to exchange or we offer a 100% money back guarantee. Items must be unused and returned in the original packaging.

Should you wish to make a return, kindly email info@mooselhats.co.za with your order number, state whether you prefer a refund or exchange and we will advise you of the return address. Please note that shipping costs are non-refundable. All items remain the responsibility of the customer until they are returned and received by Moosel Hats. Please email us the tracking service or proof of postage so we can assist with tracking the return from our side.

We will not charge postage for replacement items unless the customer ordered the incorrect size. Please check the sizing guide before placing your order.

Sizing Guide

Our hats are designed according to head circumference measurements. We recommend measuring your head circumference before selecting the size. We will charge postage for replacement for incorrect sizing.

XX-Small 50cm – Kids 1 – 2
X-Small 52cm – Kids 2 – 3
Small 54cm – Kids 3 – 4
Medium 56cm – Kids 5 – 12
Large 58cm – Teens and adults
X-Large 60cm – Adults